EON Networks LLC designing & installing call center telephone solutions for customers in the
Dallas, Ft Worth, and San Antonio, Texas for over 20 years!

Mitel Call Center Applications and Solutions

We have a management team that offers consulting with any software applications which would
allow us to pinpoint your specific needs.

Contact Center Management

Consult with one of our call center experts to show you the tools to manage, report and forecast Call Center performance

Real Time Monitoring Management
Historical Reporting Management / Monitoring
Agent Forecasting

Management and Consulting Solutions

Interactive Call Center

We offer consulting in helping you choose the tools to change agent and queue states instantly.
You will have management access to change agent status and also to assign representatives to queues.

Contact Center Scheduling

Easy way to manage the workforce with a Cost Center budget.

We offer consulting management services if you have any questions regarding your cost or budget.

Agent Portals

Management will have a Screen Pop application to coordinate with the delivery of the voice call
and the data screen that would show up on your agent's desktop.

We offer consulting services for any customized packages specific to your companies needs. This
will also allow your management team to effectively run reports and finally get the solutions your
company has been waiting for.

Multimedia Call Center

We have call center solutions with integrated access that allows you to maintain service levels
across all contact types - voice, email, web chat or fax, please contact our consulting team to
answer any questions you may have.

Intelligent Queue

Management is now able to handle and retain callers in queue, provide flexible alternative to
solutions to waiting in queue, and send them to agents best qualified to handle and offering
solutions to their request.

Contact Center Softphone for any consulting information if you are located in the Dallas, Ft
Worth, and San Antonio, Texas.

Visual Architect

We provide solutions to Visual representation of ACD call flow across multiple sites and our
consulting can provide consulting that help you fill your visual needs.