Call CenterTelephone Solutions

Mitel Call Center Applications

Contact Center Management

Tools to manage, report and forecast Call Center performance

• Real Time Monitoring
• Historical Reporting / Monitoring
• Agent Forecasting

Interactive Call Center

Tools to change agent and queue states instantly

Contact Center Scheduling

Easy way to manage the workforce with a Cost Center budget

Agent Portals

Screen Pop applications for coordinate with the delivery of the voice call and the data screen to agent's desktop

Multimedia Call Center

Integrate and maintain service levels across all contact types - voice, email, web chat or fax

Intelligent Queue

Handle and retain callers in queue, provide flexible alternatives to waiting in queue, and send them to agents best qualified to handle their request

Contact Center Softphone

Visual Architect

Visual representation of ACD call flow across multiple sites